Customer Success Manager

The Customer Success Manager role at Okta involves playing a critical part in the growth and retention trajectory of the Commercial Sector. You will report to the Regional Manager, Customer Success, and be responsible for complementing Okta's innovations with valued customers' business objectives and priorities.

As a strategic and trusted advisor, you will shift customer mindsets, create demand for Okta's solutions, and drive higher business value and executive alignment between Okta and customers.

Responsibilities:

• Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs.
• Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
• Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product.
• Represent the customer's voice: Gather and surface feedback that drives continuous improvement.
• Guide customers forward: Identify and communicate relevant new products and features.
• Identify renewal risk and collaborate with internal teams to remediate.

Requirements:

• 3+ years of experience in a customer success, account management, or consulting role.
• Solid track record of delivering and scaling an exceptional customer experience.
• Strong emotional intelligence and relationship management skills.
• Exceptional presentation and communication skills.
• Strong listening and analytical skills.
• Good technical and problem-solving skills.

Benefits:

• Health, dental, and vision insurance.
• 401(k).
• Flexible spending account.
• Paid leave (including PTO and parental leave).
• Equity (where applicable).

Salary range:

• $130,000-$178,000 USD (San Francisco Bay Area).
• $116,000-$159,500 USD (other locations).