Marketing Operations Manager

Job Overview

You will be a Marketing Operations Manager at Stripe, a financial infrastructure platform for businesses. Your role involves recruiting, managing, and developing a team of Marketing Operations Associates and team leads. You will focus on delivering repeatable, measurable programs and campaigns aimed at spend optimization, producing highly qualified leads, improving customer experience, and increasing retention.

Responsibilities

• Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers.
• Partner with global counterparts in EMEA/AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement.
• Project manage marketing campaign production across the globe, including managing handoffs.
• Support Marketo workflows, performance marketing operations, and event analysis.
• Ensure reportability of core operations cycles.
• Optimize Marketing Operations processes.

Requirements

• 10+ years of relevant work experience in Marketing Operations.
• 5+ years of experience in leading teams.
• 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture.
• Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work.
• Experience building strong cross-functional partnerships with Marketing and internal technical support teams.
• Experience leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact.
• Strong written and verbal communication skills with a precise talent for articulating challenges and generating insights and translating it into actionable recommendations.
• Solid analytical skills and a strong understanding of technical concepts.

Preferred Qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced environment.
• Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business.
• Experience at highly dynamic, high-growth tech companies.
• Great service mentality and track record of building positive relationships with peers.
• The ability to thrive on a high level of autonomy, responsibility, and ambiguity.
• Creative problem-solving skills and results-driven.
• Critical eye for detail and analytical mindset.