Senior Technical Solutions Engineer (Platform)

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve challenges involving the Databricks unified analytics platform.

You will assist customers in their Databricks journey and provide guidance and knowledge to help them achieve their strategic goals using our products.

The Impact You Will Have

• Troubleshoot and resolve complex customer issues related to Databricks platform
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Assist with issues around third-party integrations with Databricks environment
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Participate in weekend and weekday on-call rotation

What We Look For

• 4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications
• Expert-level knowledge in Python is desired
• Strong experience with SQL-based database is required
• Linux/Unix administration skills
• Hands-on experience with AWS, Azure or GCP
• Experience with Distributed Big Data Computing environment
• Technical degree or equivalent experience
• Written and spoken proficiency in both Japanese and English