Customer Success Architect

As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value, from pre-sales proof of concepts to post-sales onboarding and implementation. You will work closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within customers' organisations, help manage change, execute technical projects, and drive ROI on the customer's Mixpanel investment.

Responsibilities:

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Communicate effectively at multiple levels of the customer's organisation to influence business outcomes via Mixpanel
• Design and execute a comprehensive analytics strategy, and unblock technical and organisational roadblocks
• Own the customer's success with Mixpanel, documenting and delivering ROI throughout their journey
• Own onboarding and data health for assigned customers/projects, including ongoing enhancements to data quality and tech stack integration
• Engage with customers' engineering, product management, and marketing teams to handle technical onboarding, optimise Mixpanel deployments, and improve data trust
• Deliver technical services ranging from data architecture consultations to adoption and change management best practices
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for customers
• Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
• Bridge the technical-business gap with customers, working with business stakeholders to define a strategic vision for Mixpanel and executing that vision
• Collaborate with technical and solutions partners on data optimisation and onboarding projects
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritise product and systems tasks from clients

Requirements:

• Experience consulting on defining and delivering ROI through new tool implementations
• Experience working with Director-level members of the customer organisation to define a strategic vision and deliver on that vision
• Ability to communicate with stakeholders at multiple levels of an organisation
• Experience managing complex projects with assorted client stakeholders
• Demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
• Excellent written, analytical, and communication skills
• Strong process and/or project delivery discipline
• Eager to learn new technologies and adapt to evolving customer needs

Bonus Points For:

• Experience in data querying, modelling, and transforming in at least one core tool
• Familiarity with databases and cloud data warehouses
• Familiarity with product analytics implementation methods
• Fluency in additional languages

Benefits and Perks:

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off