Part-Time Retail Makeup Artist

About the Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. They will represent the Charlotte Tilbury 5 P's - Professional, Proactive, Passionate, Prescriptive, and Potential. Working as part of an elite team, the Makeup Artist will drive business in store through delivering Charlotte Tilbury's exceptional makeup artistry technique and service.

Responsibilities

• Sales: Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Work collaboratively to achieve and exceed team and counter goals
• Create Brand awareness through the sharing and demonstration of product knowledge
• Introduce new product launches
• Seat customers for a makeup service
• Demonstrate entrepreneurial spirit within the parameters of the Company guidelines
• Consistently promote the Tilbury Touch to the customers

Customer Service

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Deal with customer queries, through the use of sound judgement and achieving positive outcomes
• Seat customers for a makeup service
• Working quickly and accurately in time pressured conditions
• Take every opportunity to extend exceptional customer service beyond the in-store experience

Teamwork

• Assist in the execution of events meeting both booking and sales goals
• Demonstrate a positive and cooperative approach towards your work and your colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping to ensure team efficiency
• Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times
• Recognize and celebrate great performance

Operations

• Ensure that the store is 'customer ready' from open to close of business
• Maintain excellent hygiene standards. Clean display units, tools, and testers throughout the day
• Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer
• Adhere to the Company cash loss prevention procedures and security policies
• Implement visual merchandising, new launch displays, and collateral placement as directed by the management team
• Complete administrative tasks in a timely and accurate manner
• Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues
• Maintain the store standards and policies at all times
• Proactively suggest win-win opportunities to drive sales within store colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping on counter to ensure team efficiency
• Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times
• Recognize and celebrate great performance

Who you will work with

You will report directly into the Boutique Manager

Requirements

• A strong artistry portfolio
• Spanish speaking is a requirement
• Portuguese and/or Russian speaking would be nice to have
• Examples of leading events and masterclasses
• Proven track record of strong sales performance
• Experience of managing, developing, and coaching

Benefits

• Hourly rate: $20-$26, plus commission
• Generous staff discount to use on all products
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO