Description
We are currently in search of a Customer Supply Chain Specialist to join our Etail and Strategic Accounts team. In this role, you will be an important piece of the puzzle to sustain consistent service level and support strategic business plans for a set of critical accounts, including Amazon Europe, Apple, Meta, and Logitech's own DTC channel logitech.com.
Reporting to the Customer Supply Chain Manager of E-tail Accounts, you will be the Subject Matter Expert of Amazon operational performance who oversees the end-to-end fulfillment of European orders placed. Externally, you will work closely with Amazon Strategic Supply Chain Manager and Vendor Service Specialists to tackle day-to-day operations and develop long-term logistics improvement tactics. Internally, you work with Amazon Collaboration Manager to convey customer requirements to internal stakeholders, and continue seeking opportunities to improve Logitech's service cost efficiency.
The Key Success Factors for the ideal candidate here are:
- A strong hands-on mentality and drive to get things done along with an affinity and talent from process development to fault-free execution.
- You connect the dots between various stages of the supply chain and ensure to advocate for our customer's best interests.
- Service-oriented and responsive whilst standing for fact-based communication.
- Having a strong attention to detail is how you stay on the ball.
- Ability to perform logical reasoning and make fact-based decisions.
In this role, you will:
- Oversee supply replenishment processes from daily order management to logistics fulfillment, ensure deliverable execution according to agreed SLA. Monitor daily order intake quality, including customer order first-time-right, order pattern, EDI, and scheduling tool performance, and perform troubleshooting to mitigate order processing disruptions.
- Coordinate logistics capacity with 3PL aligning to collaborative planning expectations with customers. Flag risks to internal and external stakeholders when service levels cannot be met, and constructively look for alternative solutions to achieve quick-wins and mid-term improvements.
- Work closely with Amazon Collaboration Manager to align on customer forecast, supply commitment, service-level, and logistics capabilities on a 13-weeks outlook basis.
- Subject Matter Expert of Amazon operational performance (e.g., VTTD, DWC, PIB... etc.). Deep understanding on cause-and-effect relationships of each node in the replenishment process and advise Amazon and Collaboration Manager on improvement opportunities.
- Collaborate with 3PL and the carrier to actively resolve daily delivery challenges into our customer's warehouses. Hold service providers accountable, track short-term resolution implementation, and oversee long-term improvement development.
- Continuously look for ways to improve customer service, anticipate potential disruptions, and tackle unplanned events with analytical, fact-driven, and positive mindset.
- Depending on seniority, support and act as back-up to Customer Collaboration managers in managing customer expectations and negotiating logistics-related service agreements.