Program Operations Lead

Squarespace's Channel Partner team drives growth through a network of creative professionals and agencies who use their platform to create online presences for clients. The Program Operations Lead will oversee day-to-day partner program operations and manage key workstreams, working hybrid in the NYC Headquarters office.

Key Responsibilities:

• Drive strategy and evolution of revenue-driving partner program benefits
• Manage end-to-end operations of referral programs, designing efficient triage processes and implementing program updates
• Optimize Squarespace Marketplace operations, focusing on reducing friction and increasing success metrics
• Lead identification and implementation of scalable process improvements, leveraging AI solutions
• Synthesize trends from surveys, forums, and feature request boards to accelerate creation of actionable content and business insights
• Oversee community feedback operations, including execution and analysis of quarterly feedback survey
• Communicate strategic read-outs to cross-functional leadership
• Conceptualize and launch new programs, benefits, or initiatives resulting in measurable increases in member engagement

Requirements:

• 4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems
• Proven expertise in strategic program design and execution, particularly driving revenue-focused programs
• Deep operational management skills, including designing efficient, scalable processes and managing complex issue triage and resolution
• Experience in lifecycle management for a platform or marketplace, focused on reducing friction and improving onboarding, management, and success metrics
• Strong quantitative and qualitative analytical abilities

Benefits & Perks:

• Medical plans with 100% covered premiums
• Fertility and adoption benefits
• Supplemental insurance plans
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year