Payroll Help Desk Analyst

Ford U.S. Payroll is seeking a detail-oriented and customer-focused payroll analyst to work at the Payroll Service Center based in Ford Mexico.

The Payroll Help Desk Analyst will handle high-volume data processing, collaborate with work partners in the resolution of complex pay discrepancies, and serve as a primary contact for employee payroll-related inquiries.

Responsibilities

• Respond to payroll inquiries, resolve discrepancies, and assist employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.
• Provide analysis when needed for effective resolution of inquiries.
• Collaborate with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner.
• Prepare and deliver daily, weekly, monthly operational metric reports to measure performance and quality of data or services.

Qualifications

• Excellent communication skills in English (both oral and written).
• Experience in handling employee payroll-related matters using CRM tools.
• Good analytical skills with strong attention to details.
• Ability to thrive in a deadline-driven environment.
• Ability to handle sensitive financial and personal employee information.
• Experience with Microsoft tools and other HRIS or payroll software.
• Knowledge of basic accounting principles and understanding of financial data.

Education qualification

• Bachelor in Accounting, Finance, Business, Management, Administration or other relevant studies.