Product Manager, Tickets

We are seeking a Product Manager to join our Tickets team at Airbnb. As a Product Manager, you will be responsible for driving specific features and determining how they are positioned and communicated to the external world. You will be part of the team responsible for product roadmaps and launches at Airbnb, and your cross-functional work will ensure a consistent product voice across the experiences being built at Airbnb.

The Tickets team is a new and fast-growing business spanning attractions, tours, and live events. You will be at the forefront of defining the category for Airbnb, shaping a product guests love, building the supply that powers it, and telling the story that brings it to market.

Responsibilities:

• Develop and maintain a product vision, strategy, and roadmap for Airbnb Tickets
• Synthesize guest, host, and partner feedback and translate it into product features and positioning
• Develop the public-facing messaging and narrative for Tickets, and land the value proposition with guests, supply partners, and the media
• Align product teams and cross-functional partners across marketing, communications, and PMM
• Develop partnerships with attractions operators, tour providers, and live event suppliers, with a focus on both supply and demand
• Ensure the existing storefront is healthy and the quality bar is high across ticket listings
• Role model behaviors that encourage open communication and curiosity
• Make judgements and prioritization decisions that are in the best interests of our users
• Efficiently execute to ship products and deliver impact for our business and users

Requirements:

• 10+ years of product management and/or product marketing experience
• Experience creating product messaging and positioning and delivering it to customers and the media
• Demonstrated inbound and subject matter expertise, ideally in ticketing, travel, events, or marketplace businesses
• Background in ticketing marketplaces, including hands-on experience with operator and supply-side tools and with ticketing standard APIs and integrations
• Requirements gathering & documentation , framed around turning ambiguous problems into clear specs that align eng, design, and partners
• Backend ticketing data model , ticket types, fare/price classes, entitlements, and how those relationships structure inventory
• Inventory & availability modeling , capacity, time slots, holds, and real-time availability across supply sources
• Able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life
• Excited to build a new business that brings the best possible ticketing experience to all the guests and hosts on our platform
• Demonstrated track record of product leadership in a cross-functional environment
• Built and scaled global consumer products, marketplaces, or ecosystems that people love
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment
• Experience working on consumer products that drive significant revenue
• A strong ability to effectively use data and perform business analysis to support product strategy and go-to-market decisions
• Excited to drive execution across teams in a fast-paced environment
• Enjoys doing individual contributor product and product marketing work and staying in the details
• Strong ability and desire to travel frequently, including domestic and international

Benefits:

• The base pay range is $200,000-$240,000 USD
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits