Staff Software Engineer, Observability

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

Job Description

We're looking for a Staff Software Engineer, Observability to join our Engineering team. As a key member of our Reliability Engineering team, you will enable our product teams to build impactful products by building secure, resilient, and accessible systems.

Responsibilities

• Shape the engineering organisation standards around observability.
• Own and evolve the observability platform, including distributed logging, metrics, and tracing infrastructure.
• Build AI-native capabilities to automatically detect anomalies, diagnose failures, and accelerate root cause analysis.
• Create powerful developer experiences through dashboards, notebooks, and interactive debugging tools.
• Drive reliability automation with intelligent alerting, diagnostics, and incident response systems.
• Partner across engineering teams to embed observability and reliability best practices.
• Mentor engineers and influence reliability culture across the organisation.

Requirements

• 8+ years of relevant industry experience building and operating large-scale observability or monitoring infrastructure.
• Experience implementing or operating observability platforms such as Datadog, Sentry, Splunk, or similar.
• Strong SWE coding proficiency in at least one of Ruby, Python, or TypeScript.

Preferred Experience

• Cloud infrastructure experience (AWS preferred).
• Infrastructure-as-Code, such as Terraform or Crossplane.
• Container orchestration, such as Kubernetes.
• Linux systems knowledge and shell proficiency.
• Experience designing highly available and scalable systems.
• Experience acting as an internal consultant or trusted advisor.

Salary

Our cash compensation amount for this role is targeted at $200,000-$230,000 /yr in Denver & most remote locations, and $230,000-$270,000 /yr for San Francisco, Seattle & New York.