Description
In this senior-level Project Manager role, you'll be executing both on-premises and client-facing aspects of our platform software implementation projects, quickly and on time. As the key point of contact for all internal stakeholders, you'll facilitate and manage the entire project life cycle, from inception to completion. Your responsibilities will include building Statements of Work, managing risks, tracking change control, and coordinating with the project team to successfully execute the project. You'll also plan, coordinate, and manage multiple projects within the constraints of agreed contracts/budgets and available resources. Additionally, you'll build relationships with our clients and internal stakeholders, taking responsibility and setting realistic expectations for objectives, requests, projects, and product enhancements. You'll create and maintain detailed project plans and status update reports, providing clarity on task ownership and delivery timelines. You'll prioritize requests and provide concise direction to the project delivery teams. You'll monitor and track time spent on projects and help report on various KPIs, completion of tasks by due date, budgets, rework rates, actuals vs. expected, etc... You'll take ownership in learning clients' business models, operations, and industry processes.
About you: At least five years' experience in a project or programme management role delivering complex on-prem or cloud software projects. Proven ability to generate exceptional client experiences and outcomes on the largest, most complex projects and initiatives. Requires little assistance or guidance and consistently embodies leadership capabilities. Owns internal and external escalations and priorities with the team. Advanced analytical skills, problem-solving abilities, and strong organisational and presentation skills. Commitment to excellent customer service and dedication to creating great outcomes. Ability to work on several tasks or projects simultaneously, effectively prioritising and following through to successful outcomes while managing deadlines. Flexible, decisive, quick-thinking and able to handle difficult situations in a patient, calm, and effective way. Proficient in project management software and Workflow tools e.g. Wrike, Smartsheet. Related tertiary, or Project Management qualification. Strong knowledge of cinema operations and/or experience with Vista software would be highly beneficial. This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office. We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.