Senior Program Manager - Field Repair

The Microsoft Devices Organization has responsibility for the end-to-end physical and digital supply chains for Microsoft's vast array of existing and next-generation hardware and software FPP, including Surface, Xbox, Accessories, Games, Windows, Office, and more.

As a Senior Program Manager-Field Repair, you will play a pivotal role in transforming how customers experience repair support for Microsoft Hardware as we continue to grow and improve our Field Repair strategy. This role focuses on supporting our growing network of partners performing field repairs as part of our Authorized Service Provider (ASP) programs.

Responsibilities:

• Partner management:
• Connect with partners to identify and address operational or repair issues.
• Monitor repair performance through data and metrics.
• Manage financial results and alignment to expectation and goals.
• Identify opportunities to drive device sales or increase field repair volume.
• Benchmark industry leading practices.
• Contract management.

• Field Repair Program Initiatives:
• Drive forum to gather, identify, and prioritize key initiatives.
• Design solutions and drive implementation of projects.
• Partner with key stakeholders and cross-group collaboration.

• Xbox Field Repair Program Lead:
• Develop the field repair experience and strategy for Xbox.
• Partner with NPI and engineering leads on repair initiatives and launches.
• Partner with Finance on financial modeling and value.

Qualifications:

• Required Qualifications:
• Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 3+ years of experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, sales & operations planning, material requirement planning systems and tools, or related experience.
• OR Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 4+ years of experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, sales & operations planning, material requirement planning systems and tools, or related experience.
• OR equivalent experience.

• Preferred Qualifications:
• Reverse Logistics supply chain experience.
• Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 6+ years of experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, sales & operations planning, material requirement planning systems and tools.
• OR Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 8+ years of experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, sales & operations planning, material requirement planning systems and tools.
• OR equivalent experience.

The typical base pay range for this role across the U.S. is USD $97,600 – $188,400 per year.