Description
Databricks is seeking a Senior Staff Product Operations Manager to serve as the chief architect of our internal operational ecosystem.
This is a high-leverage leadership role embedded within Engineering, designed to orchestrate the complex intersection of technical innovation, product lifecycle maturity, and global Go-to-Market (GTM) acceleration.
In this capacity, you will move beyond the management of existing processes to lead the creation of a formal Operational Association.
You will be responsible for designing the high-fidelity frameworks that allow our engineering organization to remain agile while ensuring that every product investment is data-driven, transparent, and rigorously aligned with our long-term commercial strategy.
Impact
- Operational Orchestration: Define and govern the strategic engagement model between Engineering, Product, and GTM, ensuring that product lifecycle milestones are seamlessly integrated with field readiness and revenue velocity.
- Investment Intelligence: Act as a critical advisor to executive leadership, applying a consultant’s rigor to evaluate business investments.
- Synthesis of Ambiguity: Transform disparate, multi-dimensional data signals from across the organization into coherent business insights.
- Systems Transformation: Lead the evolution of our product development lifecycle (PDLC).
- Strategic Connective Tissue: Serve as the authoritative bridge between the "How" of technical execution and the "Why" of business value.
Key Responsibilities:
- Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
- Lead and execute strategic initiatives to scale global Support operations.
- Translate operational pain points into product and tooling requirements.
- Build and maintain dashboards that measure support effectiveness.
- Support quarterly and annual planning cycles.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives.
What We Look For:
- Professional Experience: Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
- Bachelor’s degree in a technical, mathematical, or analytical field.
- Demonstrated experience in designing and scaling operational frameworks or internal software systems.
- Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms.
- Proven track record of leading high-stakes, multi-quarter initiatives.
- Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies.
Nice to Have:
- Familiarity with Databricks tools.
- Experience working on Support Operations for SaaS based companies.
- Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau.
Pay Range Transparency
The pay range(s) for this role is $179,700-$247,050 USD.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.