People Operations Specialist

Join the team as Twilio's next People Operations Specialist.

The People Operations team is the backbone of Twilio's core HR functions, with responsibility for running the day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers.

As a People Operations Specialist, you will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organisation.

Responsibilities:

• Leverage the HRIS system to perform transactions, support employees, and internal stakeholders
• Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas.
• Provide administration, communication, and processing in support of core HR processes.
• Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity.
• Provide mentorship and assistance for employees and managers on core HR policies and processes.
• Maintain confidentiality of core HR data and projects.
• Participate in system testing and support for HR Operations related program rollouts, new systems and processes.
• Document, maintain and communicate core HR processes to users and partners.

Qualifications:

• Demonstrate effective multitasking, interpersonal, collaboration and communication skills.
• Ability to prioritise multiple stakeholders, projects, and tasks.
• Brings curiosity, and desire to find opportunities for improvement.
• Keen to continue learning and developing their skills, having a growth mentality.
• Proactive and communicative, prioritising employee and customer communications and service.
• Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)
• Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries.
• Excellent verbal and written communications skills in English, Spanish and Portuguese.

Desired:

• Prior experience running HR processes for Canada and US.
• Experience working with Workday HCM.
• Experince building dashboards and reports in Tableau.
• Strong analytical skills, with the ability to interpret data and generate insights to support decision making.