Outreach Specialist/Care Coordinator, Manager - Sonoma County or Orange/San Bernardino County

Waymark is seeking an Outreach Specialist/Care Coordinator, Manager to lead their care coordinators in Sonoma, Orange, and San Bernardino Counties.

As the Outreach Specialist/California Care Coordinator, Manager for Waymark, you will lead a team of care coordinators and have individual contributor responsibilities as a Care Coordinator.

Key Responsibilities:

• Provide direct supervision of the day-to-day activities of Care Coordinators in Sonoma, Orange & San Bernardino Counties.
• Participate in daily Care Coordinator tasks, such as patient outreach, patient care coordination, and provider communication.
• Lead and support Care Coordinators with coaching, mentoring, and support to ensure competency and compliance with workflows.
• Work with fellow local lead roles and care team members to ensure seamless execution of cross-team workflows and projects.
• Review data dashboards to manage Care Coordinator performance relative to goals and identify strengths and opportunities.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local Care Coordinators.
• Foster PCP partnerships through communications and meetings.
• Build community partnerships through in-person or virtual meetings at community events.
• Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
• Foster an inclusive team environment, encouraging open communication, creativity, and knowledge sharing.

Minimum qualifications:

• Deep commitment to improving healthcare for underserved populations.
• History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists, or similar roles.
• Strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.
• Proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Experience with healthcare data and/or Electronic Health Records.

Preferred qualifications:

• Bachelor’s degree in health administration, health management, public health, business administration, or related field.
• Long-time resident of one of the 3 identified counties and knowledgeable of MCO and community resources.
• Multilingual skills a plus.

Hiring Range:

• US Employees in Sonoma County: $93,000 - $107,000
• US Employees in Orange/San Bernardino County: $85,000 - $98,000

Benefits:

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Life Insurance
• Paid Time Off
• Parental Leave
• Retirement Savings
• Commuter Benefits
• Professional Development Stipend