Hotel General Manager

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

The Hotel General Manager will be responsible for the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director. This includes overseeing the activities, assignments, and projects of shipboard Senior Hotel Management, coordinating the planning and documenting of current and future itinerary deployments, and ensuring that all Hotel facilities and equipment are properly maintained.

Key responsibilities include:

• Directing the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director.
• Conscientiously coordinating the planning and documenting of current and future itinerary deployments, anticipating problems relating to revenue, demographics, logistics, and clearance requirements.
• Coordinating the development of shipboard organizational plans to ensure maintenance periods run successfully.
• Regularly monitoring the shipboard Hotel Key Performance Indicators.
• Overseeing the coordination of passenger embarkation, disembarkation, tender operations, and Shore Excursions to maintain Company standards.
• Collaborating with the Chief Engineer Officer to maintain the proper appearance and functionality of all Hotel facilities and equipment at all times.
• Collaborating with the Senior Doctor to ensure that all aspects of the Medical department's passenger services, billing, inventory control, CDC and USPH records, and office hours are in accordance with Company standards at all times.
• Responsibly overseeing the financial performance of all revenue-generating departments in line with Company targets and guidelines.
• Consistently guiding onboard senior Hotel staff and revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies.
• Carefully monitoring costs, expenditures, and inventory of all Hotel areas and achieving targets within established budget.
• Constantly maintaining a capital expenditure and Hotel maintenance project list; promptly submitting report to the Hotel Operations Director as requested.
• Promptly completing performance appraisals that are fair, objective, and accurate measurements based on observed behavior.
• Observing each crewmember's performance using his or her role description as a guide and delivering prompt and appropriate correction, improvement, or reinforcement.
• Meets individually with direct reports on a regular basis to build trust, establish effective relationships, identify personal development and career goals, discuss specific operational business issues, and create open lines of communication.
• Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew.
• Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities.
• Ensures that the overall product quality and service standards are met or exceeded by regularly developing, implementing, and participating in weekly Hotel Operations inspections.
• Consistently reviews Passenger Relations feedback, Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; takes prompt action to ensure that the team surprises and delights passengers.
• Enthusiastically performs duties of Managing Chairman of the Shipboard CRUISE Steering Committee; ensures that all CRUISE program meetings and components are in place and that all officers and crew participate positively and actively.

Requirements include:

• Ten+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Rooms Division, Entertainment activities, F&B and revenue outlet operations.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution.
• Quality driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques.
• Results driven with a proven ability to analyze, course correct as needed and hit established company targets through an understanding of present situation and how to adjust/adapt and implement positive changes in the delivery of the service and product.
• Knowledge of policies and practices involved in the environmental, public health and human resources functions.
• Ability to manage international staff at all levels positively and productively by motivating, developing, and managing employees as they work.
• Full comprehension of HACCP procedures for sanitation and cleanliness.
• Personal characteristics include leadership ability, self-motivation, strong presentation and public speaking skills, and strong verbal, listening, and written communication skills.

Preferred qualifications include innovative and creative thinking, results-driven approach, and proven multi-discipline skills/experience at a senior level.