Sr. Product Designer

Job Title: Sr. Product Designer

We're seeking a Senior Product Designer to join our team in London. As a Senior Product Designer, you will lead complex, high-impact product initiatives from discovery to release. You will design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.

Responsibilities:

• Lead complex, high-impact product initiatives from discovery to release.
• Ship regularly,prioritizing real-world impact over pixel-perfect mockups.
• Design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.
• Work alongside engineers to refine implementation details and ensure high-quality execution.
• Ship front-end development into the codebase.
• Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
• Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
• Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
• Identify new opportunities where AI and automation can create meaningful value for customers.
• Mentor other designers and elevate the craft, speed, and quality of how the team ships.

Requirements:

• Have 5+ years of experience shipping high-quality, thoughtful product design work.
• Demonstrate a strong track record of delivered experiences.
• Be highly comfortable navigating ambiguity and leading complex projects independently.
• Think in systems,designing cohesive end-to-end experiences rather than isolated screens.
• Comfortable working in front-end code and deeply collaborating with engineering.
• Experience working with AI tools and designing AI-enhanced experiences.
• Communicate clearly and persuasively across disciplines, including with leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Proactively identify problems, propose improvements, and drive work forward without waiting for direction.
• Have experience designing AI-native products, conversational interfaces, or automation workflows.
• Have directly contributed to production codebases.
• Have experience building SaaS or enterprise collaboration platforms.
• Be familiar with communication technologies (voice, messaging, contact centers, or real-time collaboration).
• Have helped evolve or scale a design system.
• Bring experience with experimentation frameworks and data-informed iteration.
• Contribute to the broader design community through writing, speaking, or mentoring.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth