Counter Manager

We are seeking a dynamic and inspiring Counter Manager to join our team at Charlotte Tilbury. As a Counter Manager, you will be responsible for leading and motivating a team of sales professionals to achieve sales targets and provide exceptional customer service.

Your key responsibilities will include:

• Preparing and delivering weekly and monthly productivity reports to the Field Sales Manager
• Contributing to sales success by motivating the team to achieve daily and monthly performance metrics
• Leading and motivating a high-performing team through personal performance reviews, events, and general line management
• Creating and managing monthly schedules, budgets, and payroll forecasts, taking into account economic conditions
• Collaborating with trade partners and senior stakeholders, ensuring adherence to brand guidelines and procedures
• Monitoring stock levels through sales management, audits, and counting, analyzing available information to proactively advise the Field Sales Manager on stock levels
• Managing personnel, including talent management and succession planning for the team
• Handling complex HR issues, adhering to company policies and procedures, and seeking guidance and advice when necessary
• Mastering end-to-end recruitment processes in your store, proactively recruiting top talent, and providing a magical recruitment atmosphere for all interested candidates
• Identifying training needs for the team in collaboration with the Field Training Manager and providing feedback on progress in areas with development potential
• Driving performance metrics in your area to achieve market-leading results and maintain top placement and growth
• Ensuring optimal customer experiences by incorporating the magical service methodology and promoting brand awareness through building lasting emotional connections with customers
• Mastering your own counter metrics and necessary steps to manage future risks and opportunities
• Planning the calendar year, taking into account the introduction of new products and the impact of activities/market developments from the previous trading year
• Taking an entrepreneurial approach by proposing plans, events, and other initiatives to boost business success
• Adhering to hygiene and safety regulations at work
• Maintaining a flawless appearance and inspiring team members to show their best side

Benefits include:

• A structured induction program, Charlotte's Magic Academy, which provides comprehensive training in all skills needed to create exceptional customer experiences
• Structured career development, with experts from the industry supporting you in exploring your learning potential and career goals
• Exclusive access to new products before anyone else, and a complete Charlotte Tilbury look after completing the Charlotte's Magic Academy, enabling you to perfectly represent the brand
• Other fantastic benefits such as life insurance, free birthdays off, sales incentives for the team, and more

At Charlotte Tilbury, we love what we do, and we want to be the best at it. Dare to dream, make it happen, break the rules – join us on our revolutionary journey and challenge the status quo of the beauty industry. WE'D LOVE TO HAVE YOU JOIN OUR DREAM TEAM!