Description
We are looking for a Senior Product Designer to join our Patient team. As a Senior Product Designer, you will own the patient experience across our three partnership channels: Health Systems, EAP, and Payer Partnerships. Your work will span the full range, from inventing new products from scratch to scaling proven ones across new partners and segments. You will be the only designer in the room for these channels, shaping what gets built, not just how it looks.
You will present prototypes directly in partner meetings that influence multi-million-dollar relationships. You will partner closely with a Staff PM, engineering, and cross-functional teams including Payer Relations, Health System BD, and Ops. You will report to the Director of Product Design for Patient.
We are building an AI-first design team at Headway. Designers use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. You will start in planning mode, using Claude.ai to clarify the problem space and test assumptions. You will prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows, letting AI generate the pixels and code while you define the right patterns, behaviours, and quality.
What You'll Own:
- Health Systems: Design and scale the referral-to-booking experience for patients arriving through health system partners. This includes our Booking Assistant (BA) tool, referrer-facing dashboards, and new intake flows as we expand to more health systems.
- EAP: Design experiences for patients accessing care through employer EAP benefits. This includes onboarding flows for new payer EAP programs, a major experience redesign to help patients take advantage of free EAP sessions, and early-stage product exploration.
- Payer Partnerships: Create co-branded patient journeys and landing pages, improve provider directory discoverability, and optimize conversion for patients arriving through payer channels.
- Experimentation: Run sustained, multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients.
You'd be a great fit if...
- You've designed consumer experiences within B2B2C or platform constraints. You know how to make a third-party handoff feel native and trustworthy.
- You bring product strategy instinct, not just design craft. You proactively shape what to build based on customer insights, not just execute what PM hands you.
- You're fluent in experimentation. You've run multi-sprint experiment arcs with real conversion and retention metrics, and you treat negative results as learning.
- You thrive in ambiguity. 'Figure out what to build' energizes you more than 'make this look better'.
- You communicate design decisions to non-design stakeholders (BD, Ops, partner teams) with ease, and you've used prototypes as persuasion tools.
- You're excited to work in an AI-native design environment. Our team prototypes in MagicPatterns, Cursor, and Claude Code, with working demos as the primary artifact.
Compensation and Benefits: The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.