Service Team Leader

We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.

Key Responsibilities -------------------

• Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
• Develop yourself and your team through ongoing training, coaching, and mentorship.
• Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
• Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.
• Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.

Key Attributes & Skills ----------------------

• A passion for customer service, ensuring our customers are at the heart of everything we do.
• Previous front-line leadership experience in either Housekeeping or Security.
• Ability to develop and inspire team members, supporting their professional growth.
• A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
• Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.
• A professional and proactive approach to problem-solving and conflict resolution.

Benefits --------

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis