Description
This position is critical for integrating serviceability considerations early in the product development cycle, ensuring that new vehicles can be repaired efficiently, at a lower cost, and with superior customer experience. The specialist drives the 'Design for Service' culture, bridging the Service Division and Product Development teams to achieve ambitious Warranty Cost Reduction and Launch Readiness targets, ultimately delivering the best-in-class repair experience and the lowest possible Cost of Ownership.
The role demands a strong advocate for the 'Voice of the Dealer & Technician' as a critical input to Product Development and cross-functional teams, while consistently maintaining a 'Voice of the Customer mindset.'
Key responsibilities include improving serviceability in future product designs, supporting program launch, and delivering common and efficient global processes.
The ideal candidate will have a bachelor's degree or equivalent combination of relevant education and experience, with 3+ years of experience in automotive collision repair services and technical related to assembly/disassembly of automotive systems/components.
Additional qualifications include I-car and/or ASE certifications, ADAS experience, familiarity and experience with Dealer Operations, ability to analyze warranty data, project manage and progress multiple workstreams at once, lead through influence and collaborate across Enterprise, use data and customer insights to influence strategic decisions, problem solve against competing cross-functional priorities, and facilitate cross-functional meetings.