Senior Product Manager, Web

As a Senior Product Manager on the Web team, you'll bring Fin and the Intercom Suite's story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service.

This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters. Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences.

Key responsibilities include:

• Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.
• Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.
• Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.
• Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.
• Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.
• Drive progress and urgency: move quickly while maintaining excellence in craft and execution.
• Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.

What skills do I need?

• Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
• Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
• Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.
• A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.
• Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.
• Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.
• A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.