Senior Account Manager

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more.

As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy.

What you will be doing at VGS...

• Manage a portfolio of existing top-tier and strategic customer accounts.
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
• Empathize with every aspect of our customer’s experience, from onboarding to renewal.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
• Represent the voice of the customer across the organization to inform our sales process and product roadmap.
• Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
• Assist in workshops to help customers leverage the full value of VGS solution.

What we are looking for from you (requirements)...

• 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions
• Experience growing an existing account base, comfortable with pitching new products and negotiating
• Experience in maintaining a minimum of 95% renewal revenue to minimize churn
• Drive new business growth through greater customer advocacy
• Experience working with complex, multi-divisional, multi-geographical customers
• Experience driving process improvement and building new processes in a startup environment
• Strong leadership, project management, presentation skills and a bias for action
• A high-degree of empathy, impressive executive presence, and communication abilities
• Ability to create structure in ambiguous situations and design effective processes
• Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
• Experience with tokenization, payment processing, cryptology, and security products highly desired
• Out of the box thinker that thrives in a fast paced startup environment
• Travel required
• BA/BS preferred