Description
At Databricks, we're passionate about enabling data teams to solve the world's toughest problems , from advancing the future of transportation to accelerating medical breakthroughs.
As a Sr. Software Engineer for Customer Experience Intelligence, you'll shape the future of how Databricks supports customers at scale. You'll design intelligent, AI-powered systems that make support faster, smarter, and more effortless , turning complexity into clarity for thousands of users.
The Impact You Will Have:
- Contribute to the technical vision and architecture for Databricks' Support Automation and Tooling ecosystem
- Develop automation to improve customer experience and Support scalability
- Drive rapid, iterative development while upholding quality, safety, and reliability standards
- Design agentic workflows that evolve from human-in-the-loop to fully automated systems
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions
- Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies
- Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
- Mentor engineers and SMEs across Software and Support Engineering functions
What we look for:
- BS or higher degree in Computer Science or a related field.
- Experience in large projects similar to those described, including automation tooling, distributed systems, and API's
- Extensive full stack development experience
- Proven success designing and deploying production-grade automation in complex technical environments
- Hands-on experience with ML-assisted systems, decision support, or agentic automation
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
- Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints
Pay Range Transparency
The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location.
Local Pay Range $164,200-$225,700 USD
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.