Description
The District Parts & Service Sr. Specialist is a member of the Parts & Service Field Operations group at American Honda Motor Co., Inc. The role serves as the liaison between American Honda Motor Company, Inc., and Honda/Acura dealerships, providing dealer consulting and support to the Honda/Acura dealer network.
The District Parts & Service Manager (DPSM) works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of:
- Overall Customer Satisfaction
- Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives
- Respect for the Customers Time
- Honda/Acura Genuine Parts and Accessory sales
- Customer Pay Repair Order growth
- dealership advisor/consultant and technician training completion
- improvement of recall completion rates
The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty.
Responsibilities:
- Achievement of assigned Parts sales objectives
- Achievement of assigned Customer Satisfaction Respect For Time objectives
- Achievement of oil change service time of <0 minutes Honda / <5 minutes Acura
- Achievement of Overall Customer Satisfaction objectives
- Achievement CPRO objective – 1.5% Increase
- Achievement of Accessory sales objectives
- Achievement Training Certification objectives
- Achievement of assigned Recall Completion objectives
Qualifications:
- Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
- Minimum 5 years of auto parts and service wholesale and/or retail experience
- Automotive service wholesale and/or retail experience strongly preferred
- Knowledge of OEM automotive warranty policies and procedures preferred
- Understanding of financial statements and accounting concepts
- Demonstrated sales ability
- Strong communication, analytical, business planning and organizational skills
- Highly developed customer relations skills
- Proficiency in MS Office applications (Word, Excel, and PowerPoint)
- Familiarity with using web-based software and smartphone applications
Total Rewards:
- Competitive Base Salary
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Representative Vehicle
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development Programs
Additional Offerings:
- Lifestyle Account
- Tuition Assistance & Student Loan Repayment
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs