Description
The Contract Support Manager will act as the contract's business analyst and performance assurance lead. They will ensure data integrity, manage performance reporting frameworks, support compliance activities, and identify opportunities to improve service delivery across the contract.
Working closely with operational managers, central support functions and clients, the Contract Support Manager will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key responsibilities include:
- Ensuring operational data is complete, accurate, timely and auditable across all relevant systems.
- Acting as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implementing controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintaining and developing the contract's performance reporting framework.
- Producing regular performance reports, dashboards and management information packs.
- Analysing operational performance data and providing insightful commentary, recommendations and root cause analysis.
- Monitoring contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Supporting the development and monitoring of continuous improvement action plans.
- Ensuring contract governance requirements, procedures and controls are consistently applied.
- Monitoring compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conducting depot audits covering operational, health and safety and transport processes.
- Supporting environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinating and supporting external audits, including NQA and other accreditation requirements.
- Ensuring mandatory compliance documentation, training records and risk assessments remain current and compliant.
Why join Biffa?
At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of Teamwork, Fairness and Respect. We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.
We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.