Description
Job Title
Product Manager, Growth AI Outreach Motion
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the Team
The Growth team owns Stripe's product-led growth motion for self-serve customers, primarily startups and SMBs. We're responsible for acquiring, onboarding, and growing every business in the world on one or more Stripe products.
What You'll Do
You will define and build the experience that delivers personalized guidance leveraging AI across the full user journey, from first question through activation and expansion. Inbound users range from early-stage startups picking their first product to larger prospects who need a sales engagement.
Responsibilities
- Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap.
- Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started.
- Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly.
- Define escalation paths to the vendor support team and sales team.
- Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe.
- Leverage Stripe's existing product recommendation, merchant context, onboarding systems, and outreach platform rather than rebuilding from scratch.
- Own the revenue this motion produces.
- Partner with engineering, AI/ML, design, data science, marketing, sales, and support to execute at pace while maintaining Stripe's bar for quality and trust.
Who You Are
If you meet the minimum requirements below, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- 5+ years of product management experience, taking products from strategy through to shipped outcomes
- Experience building AI-powered, conversational, or agentic products.
- A track record of owning revenue or business outcomes through product-led approaches
- Experience with hypothesis-driven product development and experimentation at scale
- Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds
- Strong written and verbal communication, with the ability to drive alignment across a broad set of stakeholders
- An ownership mindset. You do what it takes to solve problems and ship.
Preferred Qualifications
- Experience with growth problems (acquisition, activation, onboarding) in B2B or B2B2C environments
- Hands-on familiarity with LLMs, conversational AI, or agentic architectures.
- Experience building across channels (chat, email, voice) with an understanding of the tradeoffs between modalities
- Background in scaling high-touch human experiences (sales, support, product specialists) through technology
- Comfortable in high-visibility roles with direct accountability for business outcomes