Description
Diversity matters at Lush. We're building a brand that represents the people of the world. As a Quality Coordinator, you'll play a crucial role in collecting and logging product quality feedback across all areas of the business. You'll be responsible for serving as the primary intake point for receiving credit requests, logging each request, and maintaining the log with current status updates. You'll also communicate credit decisions to appropriate teams, summarise accepted quality-related credit requests, and process weekly and monthly reports from Customer Care and Customer Services.
In addition to data logging and centralisation, you'll be responsible for initiating requests for and physically locating retention samples, maintaining an up-to-date product list, and liaising with Customer Services to action a monthly shop returns schedule. You'll also carry out regular product checks on upcoming products, finished product checks, and oversee the organisation, maintenance, and rotation of a physical finished product library.
The ideal candidate will have good administrative skills, a keen eye for generating and analysing data, and a passion for product quality. They'll be sociable and friendly, with ideal hours of either 6am-2pm, 7am-3pm, or 8am-4pm.