Integrations Program Manager

About the Role

This is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations at Twitch. You will report to the Director of Business Operations & Integrations and join a small, high-impact team of program managers responsible for CT's full GTM portfolio.

You will be the primary CT point of contact for a set of product and initiative launches, managing them end-to-end from intake through post-launch – across every org at Twitch, from ICs to executives.

Responsibilities

• Own a portfolio of product, policy, and operational launches end-to-end – from scoping through delivery and post-launch follow-through, including launches that impact CT's global outsourcing operations.
• Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders so the org is never caught off guard.
• Manage timelines, identify and mitigate risks proactively, and know when to flag something to your manager for escalation.
• Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning – surfacing operational concerns and helping partners understand CT's perspective on enforcement feasibility, compliance, and customer experience.
• Build and improve the systems that help the team scale – whether that's process improvements, better tooling, or new communication norms.

Requirements

• 3+ years of program or project management experience in a cross-functional environment with multiple (5+) concurrent workstreams.
• Demonstrated ability to take ambiguous, undefined work and structure it into a clear plan with owners, milestones, and accountability.
• Proven ability to influence without authority – building alignment, navigating disagreement, and driving outcomes through trust rather than positional power.
• Comfort managing stakeholder relationships across levels (IC through Director+), across orgs, and across competing priorities.
• Strong written and verbal communication – able to distill complex work into clear, concise updates for any audience.
• High emotional intelligence and a collaborative orientation – you build trust quickly, upwards, downwards, and across.

Nice to Have

• Understanding of what it means to balance user safety with product velocity in a platform environment.
• Comfort with systems-thinking and process design – you've built or improved the frameworks a team relies on to operate.
• Experience in Trust & Safety, content moderation, policy operations, or regulatory compliance.
• Experience supporting go-to-market or launch readiness programs where multiple workstreams and dependencies converge on shared timelines.

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount