Client Service Manager - Global Liquidity and Cash Management

Join Global Service Center (GSC) HSBC and discover how valued you'll be. As a Client Service Manager - Global Liquidity and Cash Management (GLCM), you will manage the provision of service support to high-value GLCM clients, ensuring client expectations are exceeded and that HSBC delivers a service superior to competitors.

Key Responsibilities

• Be accountable for delivering Client Service excellence, effectively managing risks and issues.
• Act as a GLCM consultant for a dedicated portfolio of clients.
• Identify and resolve daily cash management enquiries relating to wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, receivables, and other core cash management services.
• Resolve identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material matters.
• Open daily cases to track enquiries and manage them through to resolution within agreed timelines.
• Effectively manage and resolve client escalations, engaging senior management and functional partners as needed to achieve quick resolution.
• Keep abreast of external factors influencing international business.
• Interact with other global GLCM units, including international service teams, Senior Account Managers, Sales, Product Management, and Implementations.
• Establish and maintain excellent working relationships with key HSBC stakeholders.
• Act as an ambassador for the team: contribute to its development, effectiveness, and success.
• Ensure all activity documentation is completed to support performance tracking.
• Take full ownership and facilitate the end-to-end customer journey.
• Live the Group Values.

Minimum Requirements

• 3–5 years' experience in financial services or the customer service industry.
• Bachelor's degree in business or a related field, or equivalent work experience.
• Strong business acumen and commercial awareness.
• Proven ability to deliver creative and flexible customer solutions.
• Excellent time management, planning, and organisational skills.
• Excellent interpersonal skills and ability to build relationships with internal and external stakeholders.
• Excellent communication skills.
• Strong analytical, problem-solving, and technical skills.
• Proficiency with Microsoft Word, Outlook, and Excel.

Benefits

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico.