Head of Customer Service- VAN DEER-Red Bull Sports

We are seeking an experienced Head of Customer Service to lead our international customer service team. As a leader in this role, you will be responsible for ensuring exceptional customer experiences, developing service processes and standards, and collaborating with various teams to achieve high-quality service levels.

Key Responsibilities:

• Lead and develop a motivated customer service team
• Ensure premium customer service experiences for international clients
• Develop and improve service processes and standards
• Collaborate with logistics, production, sales, and other teams to optimize workflows
• Drive digitalization initiatives and future-proof the customer service function

Requirements:

• Experience in leading and developing teams
• Understanding of KPI management, process optimization, and operational excellence
• Strong communication and organizational skills
• Ability to work with ERP and CRM systems
• Multiyear experience in customer service, customer experience, or sales operations
• Excellent German and English language skills
• Travel readiness (up to 10%)

What We Offer:

• Attractive salary package above market average
• Opportunity to work with a dynamic and diverse team
• Support for personal and professional growth
• Recognition of individual strengths and contributions

How to Apply: If you're passionate about delivering exceptional customer experiences and have a flair for leadership, we encourage you to apply.