Sales and Artistry Coordinator

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory.

As a Sales & Artistry Coordinator you will:

Sales

• Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI’s)
• Determine individual and team sales targets to meet and exceed plan
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives
• Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience
• Inspire and motivate CT door teams to drive sales via the “Tilbury Touch”

Customer Service

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training, and eventing
• Manage customer queries, using sound judgement and a goal of achieving positive outcomes

Team Development

• Proactively anticipate staffing and support needs for driving sales
• Create a positive, cohesive, cooperative team culture in store
• Facilitate high impact trainings that include key in-store Retailer trainings

Operations

• Implement door development plans and schedule support to address business growth needs
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the entire store team
• Maximize ROI by scheduling time in store during peak business hours
• Build relationships that are meaningful through strong communication, reliability, and partnership