Payment Operations Analyst

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

The Disputes team plays a critical role in protecting both Brex's customers and the business as it continues to scale.

As part of the Disputes Team, you will be responsible for supporting the day-to-day queues and growing into a Subject Matter Expert (SME).

Responsibilities:

• Become an SME for complex cases, including overriding AI and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing.
• Identify business inefficiencies and propose solutions to leadership.
• Own specific tooling improvements, including the feedback loop and long-term expertise of AI functionality.
• Work with cross-functional teams to resolve complex issues and drive change through process improvements.
• Adhere to regulatory and legal requirements.

Requirements:

• Proven ability to navigate ambiguity and bring clarity to complex disputes.
• Ability to thrive in a fast-paced environment while successfully adapting to change.
• Proven ability to work with cross-functional teams as well as independently.
• Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership.
• Ability and motivation to become AI-Native.

Bonus points:

• Strong understanding of Salesforce.
• Experience in data tools such as Looker or Hex.
• Deep understanding of Mastercard Chargebacks.

The expected salary range for this role is CAD $63,286 - $79,107.