Sales Engineer I

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Sales Engineer I at Dialpad, you'll be the technical heartbeat of our Sales team. Your job is to take our cutting-edge AI-powered communication platform and make it 'click' for our customers.

Responsibilities

• The Master Storyteller: Lead 2-3 product demonstrations a day, showing small business owners how Dialpad solves their specific communication headaches.
• The Pilot: Own the 'Proof of Concept' phase, helping customers set up their first office phone systems and test out our industry-leading AI features.
• The Trusted Advisor: Partner with Account Executives to answer technical questions and act as a bridge between the customer's needs and our technology.
• The Student: Dive into our training program to become an expert in Dialpad's cutting-edge AI technology and cloud telephony, including learning how our unique infrastructure ensures high-quality calls globally.
• The Problem Solver: Use specialized tools to help customers optimize their office Wi-Fi and network settings to ensure their 'HD Voice' experience is flawless.

What You'll Bring

• 1-2 Years of People Experience: You've worked in a customer-facing role (Sales, Account Management, or Support) and you genuinely enjoy working with and helping people.
• Technical Curiosity: You're the person your friends and family call when they can't get their Wi-Fi to work or want to know which phone to buy. You have a 'tinkerer' mindset.
• Communication Clarity: You can explain a complex idea (like why a phone call needs a 'split-tunnel' VPN) in a way that your less-technical friends can easily understand.
• Cloud Comfort: You are proficient with modern tools like Google Workspace or Microsoft 365 and understand why the world is moving to the cloud.
• Adaptability: You're comfortable in a fast-paced environment and can jump from a demo to a troubleshooting session without breaking a sweat.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth