AI Voice Agent Solutions Architect

We are seeking an experienced AI Voice Agent Solutions Architect to own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. You will lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Your responsibilities will include:

• Defining backend architecture, APIs, and scalability patterns
• Designing conversational flows, state management, and observability frameworks
• Establishing performance standards and optimizing system scalability
• Collaborating with product, engineering, and vendors to drive roadmap and implementation

Requirements:

• 3-5+ years of experience in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions
• Experience with Cisco contact center platforms, GECX/CX, Node.js, and AI-driven conversational or customer interaction platforms
• Strong understanding of solution architecture for distributed, real-time systems, Cisco contact center platforms, CX platforms, Node.js backend architecture, API design, system integration, and event-driven architectures
• Experience building integration layers/services in Node.js and/or Python
• Knowledge of observability, logging, and performance monitoring for real-time systems

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development