Principal UX Researcher

Microsoft AI Monetization is a customer-first organisation dedicated to building the next generation of AI-powered products that serve our customers’ business goals.

We are seeking a Principal UX Researcher to help us set the path for our next generation of AI-powered experiences focused on monetization. You will be part of a diverse team that works collaboratively to develop products and ideas that empower us to move swiftly, creating seamless and delightful experiences that impact billions of customers worldwide.

Responsibilities

• Understand the behaviours, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world.
• Drive product strategy through rigorous programs of multi-stage research executed to the highest standards.
• Balance rigor with scrappiness and the ability to push with a fast-moving team.
• Drive cross-team collaborations among all disciplines from early product stages to final implementations.
• Guide teams in creative new directions and help set ambitious goals that stand out from the crowd.
• Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research.
• Lead research on highly visible products or set of business initiatives with notable risk and complexity.
• Regularly influence at the highest levels of organisations.
• Elevate the research craft of the team.
• Embody our culture and values.

Qualifications

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR equivalent experience.

Preferred Qualifications

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years user experience research experience

OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years user experience research experience OR Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 10+ years user experience research experience OR equivalent experience.

• 8+ years experience working in UX research or a related field.
• High level research skills across methods, qualitative and quantitative.
• Excellent communication and presentation / storytelling skills, with the ability to energize and activate teams.
• Experience working in B2B and B2C product spaces.
• Experience working on AI products.
• Demonstrated championing of fundamentals of user experience, including accessibility and inclusive design.
• Experience with commonly used research tools.

Salary The typical base pay range for this role across the U.S. is USD $142,800 – $274,800 per year. For specific work locations within the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is USD $188,000 – $304,200 per year.