Description
We're on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. As an IT & AV Support Engineer, you'll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between.
You'll drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues. You'll act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately.
You'll mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback. You'll automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity.
You'll manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders. You'll create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems.
You'll provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding.
You'll own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments.
You'll manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow).
This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.