Knowledge Management Lead

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services.

Key Responsibilities:

• Develop and maintain a comprehensive knowledge management strategy in alignment with business objectives.
• Oversee knowledge content creation, categorisation, and maintenance, ensuring accuracy, relevance, and accessibility.
• Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
• Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
• Monitor progress using analytics to assess impact, engagement, functionality, and effectiveness of the knowledge management strategy.
• Provide training and support to staff on knowledge management practices and tools.

Requirements:

• 5+ years of proven experience in implementing Knowledge Management strategies.
• Experience building KM programs in the technology industry or within technical groups in a large, global organisation.
• Experience communicating with and influencing senior leadership.
• Proven experience in leading teams to deliver impact.
• Strong understanding of IT service management and ITIL framework.
• Proven experience in a ServiceNow environment.

Benefits:

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• HMO and Life Insurance