Director, Digital Service Platforms

At Ford Motor Company, we're seeking a Director, Digital Service Platforms to lead the charge in transforming the performance, stability, and future-readiness of our expansive digital backbone. This leader will navigate significant complexity across systems and architectures, balancing rock-solid reliability with a relentless drive toward modernization and efficiency.

Responsibilities

• Drive the strategic evolution of mission-critical technology systems powering Service Engineering and Operations
• Champion next-generation system architecture and capability roadmaps that anticipate future business needs
• Own the multi-year vision for IT-enabled business transformation, translating emerging needs into a forward-looking technology roadmap
• Build and lead a dynamic demand pipeline,proactively sizing, prioritizing, and sequencing new initiatives to maximize business impact and innovation velocity
• Establish leading-edge metrics and scorecards that measure transformational progress
• Serve as a catalyst with the Digital Repair Strategy team, co-architecting the technology capabilities that will redefine the future state of SE&O operations
• Lead cross-functional efforts to reimagine and measurably improve core business KPIs
• Cultivate a bold, inclusive team culture that attracts top talent and unleashes innovative thinking
• Elevate team capability through ambitious training and development targets that build future-ready skillsets
• Drive meaningful Individual Development Plans that stretch employees toward new competencies and career growth
• Foster a coaching culture rooted in continuous feedback, team empowerment, and process reinvention

Qualifications

• BS in MIS, CS, or IT - Masters degree preferred
• Prior experience in systems architecture, IT Governance, vendor/service management, and IT alignment with business processes
• Familiarity and experience with Dealer Operations preferred
• Experience and ability to:
• Lead through influence and collaborate across Ford Customer Service Division functional activities, FCSD Tech (IT), Digital Products, and other Enterprise partners
• Usage of data and customer insights to influence strategic decisions
• 5+ years' experience in leading a larger team (40+) required

Technical & Systems Competencies

• Enterprise IT Architecture Knowledge – Understanding of complex, interconnected system landscapes
• Systems Thinking – Ability to see how changes in one system ripple across an interconnected digital ecosystem
• IT Modernization & Digital Transformation Acumen – Familiarity with legacy system migration, cloud strategies, API integration, and platform modernization approaches
• Data & Analytics Fluency – Comfort with KPI dashboards, scorecards, and translating metrics into actionable insight

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time