Air Pricing Associate

The Opportunity

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly.

Responsibilities

• Develop end-to-end pricing solutions for Flexport customers
• Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders to secure necessary procurement costs.
• Procure rates for customer requests within our network of vendors and ensure they are clearly recorded and available in cost databases
• Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
• Follow up with customers on spot pricing submissions to increase likelihood of conversion
• Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving
• Triage incoming pricing requests and find a resolution
• Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
• Constantly monitor group emails, Slacks, and offer support wherever possible
• Drive and support initiatives to promote growth and profitability for the region
• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
• Leverage internal tools and processes to mitigate potential revenue leakage
• Identify opportunities to improve pricing strategies and increase profitability
• Proactively follow-up on lost pricing requests and new opportunities
• Support with strategic pricing tasks as needed (bid mapping, analysis, etc.)
• Identify areas for process improvements and contribute to future automation designs
• Master all Flexport internal tools and databases for maintaining buy and sell rates
• Take a critical approach to company and customer SOPs and identify ways to improve them
• Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
• Proactively share risks & barriers with regional air freight leadership and work to resolve them
• Embody a “can-do” attitude at all times

Requirements

• Minimum BA/BS and 2-3 year(s) of related work experience
• Knowledge of operations, procurement and technology within the industry
• Experience with regards to imports and/or exports from a sales, operational or procurement perspective
• Experience building and maintaining relationships and partnerships with vendors
• Analytical skills and metric / data based approach to solving problems
• Strong analytical background and knowledge of analytical tools (Excel, Looker, Claude, etc); basic programming capabilities a plus
• Bilingual (English/Spanish) preferred
• Strategic vision and ground floor execution
• Excellent communication, interpersonal, and organizational skills