Description
Are you an experienced IT Technical professional passionate about driving service delivery improvements on a scale? We are seeking a Technical Lead to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations.
The successful candidate will function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration. They will also implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.
Key Responsibilities:
- Manage Production Incidents and Problems effectively.
- Own production operational health, including real-time communication with stakeholders during service disruptions.
- Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
- Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.
- Drive towards meeting and exceeding ITSM KPIs based on the organization's strategic goals.
- Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
- Foster an inclusive work environment and promote our company culture.
This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.