Workplace Operations Program Manager

We are seeking a Workplace Operations Program Manager to lead and scale programs across the Workplace Operations organization. As a cross-functional role, you will own programs end-to-end, build structure, processes, and tools that enable the broader team to operate consistently and at scale.

Responsibilities:

• Own and manage a portfolio of cross-functional programs with global scope
• Develop and maintain program-level policies, processes, playbooks, and operating standards
• Lead cross-functional workstreams in partnership with teams across the organization
• Identify gaps in current program offerings and develop solutions
• Build and scale operational tooling, workflows, and internal resources
• Develop measurement frameworks and synthesize data and feedback
• Support the team’s internal operating model and contribute to goal-setting, roadmap development, and team ways of working
• Manage vendor relationships and provide direction where relevant
• Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
• Communicate effectively across all levels of the organization

Requirements:

• 8-10+ years of experience in program management, workplace operations, or a closely related field
• Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
• Experience managing programs with global reach
• Strong systems-thinking and process-design skills
• Proven ability to influence without direct authority
• Experience developing policies, playbooks, and operational tooling for distributed teams
• Strong analytical skills and excellent written and verbal communication skills
• Proficiency with program and project management tools
• Familiarity with AI tools and emerging technologies
• Customer service orientation and a commitment to delivering a high-quality employee experience