Account Manager - APAC

We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term.

As an Account Manager at ElevenLabs, you will:

• Be part of an early Account Management team with endless opportunities for impact
• Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region , you'll specifically be managing customers across Southeast Asia and North Asia
• Play a key role in driving long term adoption of multiple products
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
• Own expansion and renewal of accounts within your book of business
• Measure and improve customer satisfaction & experience
• Own your account management KPIs (NRR/GRR) and track against the company goals

Requirements:

• 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization
• A strong builder and customer excellence mindset
• Commercial experience , you will own renewals and expansion for your book of business
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Excellent problem-solving and analytical skills to address customer needs and concerns
• A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale
• Fluency in English and Mandarin , Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing