Sr. Manager, Customer Success & CX, APAC

As the Sr. Manager, Customer Success & CX, APAC, you will be a dynamic and experienced leader responsible for coordinating Customer Success, Support and Professional Services organizations across international markets.

You will bridge the gap between initial technical delivery and long-term value realization, and cross-functionally support a high-performing international team dedicated to ensuring large global customers successfully deploy, adopt, and expand their use of Dialpad.

Key responsibilities include:

• Building, coaching, and mentoring a high-performing international team of Customer Success Managers, Support resources, and Professional Services delivery professionals
• Leading regional operations as the escalation owner and on-ground decision-maker
• Developing and executing strategic initiatives for international markets that align with overall corporate goals
• Partnering closely with Sales, Support, Product, and Engineering to streamline the customer lifecycle and improve product offerings
• Driving operational excellence, unlocking international revenue growth, and serving as the ultimate executive voice for international clients

Requirements:

• 8+ years of experience in Customer Success, Professional Services, or Account Management within the SaaS or telecommunications industry
• 1-3 years of Customer Success management experience, with a proven track record of supporting multi-disciplinary or cross-functional teams
• Experience managing complex, Enterprise-level clients and delivering high-quality implementation and consulting services
• In-depth knowledge of CCaaS, UCaaS, and AI to guide customer adoption and growth
• Strong understanding of SaaS business models, subscription metrics, and professional services revenue management
• Exceptional interpersonal, presentation, and negotiation skills

Benefits:

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program