Description
The Operations Coordinator is a fast-paced, multi-faceted position serving as a central hub of coordination for our Digital Systems team.
In this dynamic, high-visibility role, you will interface daily with internal departments, external customers, and key vendors to drive efficient operations and project progress.
Primary responsibilities include:
- Managing the team inbox and work queues
- Handling daily administrative tasks and customer inquiries
- Assisting with expense reports
- Maintaining accurate records within our D365 CRM
- Proactively engaging with partners to document customer product configurations
- Managing complex pre-sales quote workflows,from initial request and order fulfillment through training delivery and post-sale follow-up
- Facilitating seamless handoffs and clear updates across Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting
- Designing and maintaining simple tracking tools, checklists, and status reports to give leadership full visibility into queue health, response times, and overall throughput
By taking ownership of routine workflows, routine problem-solving, and cross-departmental alignment, you ensure no task slips through the cracks and every customer request moves swiftly toward completion.
Qualifications:
- Exceptional attention to detail
- Strong problem-solving skills
- A customer-first mindset
- Ability to juggle multiple priorities in a growing organization
This position is primarily remote, with occasional travel to company sites or customer locations.
The expected pay range for a qualified person in this role is between $70,000.00 and $85,000.00 annually.