Customer Success Architect

As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value, from pre-sales proof of concepts to post-sales onboarding and implementation.

You will serve as a trusted technical advisor for prospects and customers, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.

Responsibilities:

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Effectively communicate at most levels of the customer's organization to influence business outcomes via Mixpanel
• Own the customer's success with Mixpanel, documenting and delivering ROI throughout their journey
• Own onboarding and data health for assigned customers/projects
• Engage with customers' engineering, product management, and marketing teams to handle technical onboarding and optimize Mixpanel deployments
• Deliver technical services ranging from data architecture consultations to adoption and change management best practices
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for customers
• Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
• Bridge the technical-business gap with customers, working with business stakeholders to define a strategic vision for Mixpanel
• Collaborate with technical and solutions partners on data optimization and onboarding projects
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams

Requirements:

• Experience consulting on defining and delivering ROI through new tool implementations
• Experience working with Director-level members of the customer organization
• Ability to communicate with stakeholders at most levels of an organization
• Demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management
• Excellent written, analytical, and communication skills
• Strong process and/or project delivery discipline
• Eager to learn new technologies and adapt to evolving customer needs

Bonus Points For:

• Experience in data querying, modeling, and transforming in at least one core tool
• Familiar with databases and cloud data warehouses
• Familiar with product analytics implementation methods
• Familiar with analytics best practices across business segments and verticals
• Fluency in additional languages

Benefits and Perks:

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off