Mandarin Bilingual CSR - Non-voice for Gaming Project

We are seeking a Mandarin Bilingual Player Engagement Agent to serve as the essential link between our clients and the gaming community.

As a Mandarin Bilingual CSR, you will investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Gather and deliver player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Mastery in C1-C2 level Mandarin language proficiency (Mandarin - Traditional Chinese), with English at B2 level or higher
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns

Nice-to-haves:

• Previous Customer Service experience or any relevant experience as a Chinese Bilingual CSR in a BPO setting
• Similar experience in Email or Live Chat Support is an advantage
• Knowledge of community platforms (e.g. Discord, Slack)
• Passion for video games

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy