Description
We're seeking a Customer Service Specialist to help us provide outstanding support to our customers.
In this role, you'll focus on email-based interactions and internal support tickets to ensure smooth account operations, customer verification, and regulatory compliance.
Key responsibilities:
- Review and process customer support tickets related to account issues, payments, and disputes
- Conduct account reviews, identity verification, and documentation checks
- Escalate complex or fraud-related cases
- Log and update case details accurately in internal systems
- Investigate issues using internal tools and policy guidelines
- Meet performance metrics like response time, resolution rate, and quality standards
- Provide feedback to improve processes and tools
- Utilize software and internal tools to navigate customer accounts and solve issues
The ideal candidate will be responsible, adaptable, and have high attention to detail. You'll need to be able to quickly learn about Greenlight's products, services, and policies.
Requirements:
- High School Diploma or equivalent
- Strong verbal and written English
- Ability to work independently and stay focused during repetitive tasks
- Exceptional customer service, active listening, and problem-solving skills
- Ability to multi-task across systems and maintain composure under pressure
- Proficiency with software, ideally CRM software, and strong typing skills
- Experience in customer service and financial services is preferred
Shift: 6:30 pm - 3:30 am local time (IST)
This position requires overnights and weekends. The schedule may vary depending on business needs.
At Greenlight, we value diversity and inclusion. We do not discriminate against any employee or applicant based on age, race, colour, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.