VIP Customer Service Agent

As a VIP Customer Service Agent, you will be part of a driven team providing flawless support through phone, chat, and email channels to VIP clients. Your role will be essential in offering outstanding service and handling complex technical issues related to computer, tablet, and cell phone applications. You will also share exclusive marketing deals and updates with VIP clients, deliver feedback on service shortcomings and client input to improve service quality, and ensure confidentiality and security of VIP client information.

Responsibilities:

• Offer focused assistance to VIP clients, handling account, product, and service questions.
• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing deals and updates with VIP clients.
• Deliver feedback on service shortcomings and client input to improve service quality.
• Ensure confidentiality and security of VIP client information.
• Uphold and promote the things we value, staying updated on all protocols and developments.
• Meet and exceed set performance goals and targets.
• Maintain a positive and enjoyable work environment.

Requirements:

• Excellent written and verbal communication skills.
• 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
• Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.
• Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
• Capability to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Proficient in computers and Windows Office Programs.
• Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
• Strong interpersonal skills with a professional and courteous demeanor.
• Diligent with excellent grammatical and typing/data entry skills.
• Ability to work independently, applying good judgment and initiative.
• Thrives in a fast-paced, dynamic environment, maintaining high service standards.
• Highly organized with outstanding time-management skills.
• Previous technical support experience is highly desirable.