Senior Services Product Manager, WW Enterprise SW Service Products

NVIDIA is seeking a Senior Services Product Manager, WW Enterprise SW Service Products, to drive the adoption of AI software solutions and ensure customers gain immediate benefits from NVIDIA products.

Job Summary: Develop and manage service products within the AI software and cloud support portfolio, focusing on premium support offerings. Identify service gaps and opportunities, define product requirements and specifications, establish product strategy and positioning, and lead operational execution and performance measurement.

Key Responsibilities:

• Develop and manage service products within the AI software and cloud support portfolio
• Identify service gaps and opportunities, define product requirements and specifications
• Establish product strategy and positioning, and lead operational execution and performance measurement
• Work with cross-functional teams to build and implement essential measures to monitor software onboarding, implementation, and adoption processes
• Leverage data insights to inform strategic action plans and build targeted service offers
• Align key collaborators, including internal technical teams and external partners, to successfully launch new services
• Identify areas for improvement in software support processes and implement innovative solutions

Requirements:

• Motivated, capable of working in both strategic and tactical environments
• Established background and solid grasp of AI software, adoption, and onboarding processes
• Strong communication and interpersonal abilities
• Ambitious and self-motivated, with a passion for staying at the forefront of technology and driving innovation
• Bachelor's or equivalent experience in business and/or technical field
• 8+ years of previous experience in product management and service-related fields

Preferred Qualifications:

• Prior experience and proven leadership in the enterprise support services sector
• Demonstrated track record in developing and launching software support services
• Solid knowledge of AI trends, including practical familiarity with generative AI tools
• In-depth knowledge of AI software and Cloud service frameworks, service management, pricing models, market positioning, and different approaches to market entry
• Master's or MBA preferred

Benefits: You will also be eligible for equity and benefits.